A full-service financial services organization, Stanbic IBTC Bank is focused on three key areas of operations: corporate and investment banking, personal and business banking, and wealth management.
In Nigeria, Stanbic IBTC Bank is a significant provider of financial services, offering wealth and investment banking, corporate banking, personal and business banking, credit cards, and non-interest banking.
To apply for the Stanbic IBTC Bank Customer Support Job, interested and qualified applicants are asked to submit their applications.
Head, Customer Support
Job Specifications:
-
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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The Head, Retail Customer Support is responsible for
- Crafting and driving the strategy that will be adopted in engaging and nurturing, customers with NAVs below N20million.
- The team is responsible for driving the retention of these customers and the growth of their NAVs.
- The primary objective of the team is to grow the size of the NAVs of this category of customers in line with agreed targets via adequate data analysis and digital engagements.
- Based on the data that is already available, the customer value proposition, risk tolerance, NAVs, etc., customers are to be divided into distinct personas, from which different digital interactions are to be created to cater to their needs and desires.
- To enhance client experience and boost AUM, journey maps must be created for each type of customers in addition to the numerous digital engagement materials.
- Engagement of customers in this category is largely or primarily digital via emails, channels, SMS, etc
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Qualifications and Requirements:
- First Degree Field of Study – Arts and Social Science
Experience
- 5-7 years relevant experience in Retail Banking
Additional Information
Behavioural Competencies
- Upholding standards
- Developing Strategies
- Resolving Conflicts
- Leading People
- Developing Practical Approaches
Technical Competencies
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- Strategic Planning and Reporting
- Control Operational Planning
- Quality Orientation
- Query Resolution
Method of Application
Interested and qualified candidate for “Customer Support at Stanbic IBTC” should click the APPLY HERE button below and start their application.
Deadline: Not Specified
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