Customer Service Officer at Interswitch Group

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Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.

At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Officer at Interswitch Group.

Customer Experience Operations Officer

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria.
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Job Description:

To oversee coordination functions for the Customer Experience (CX) & Key Accounts Management (KAM) unit and provide required support for the Chief Customer Success Officer. This role will work directly with customers engagement and drive excellent service delivery and achievement of defined team goals.

Responsibilities

 

 

COORDINATION

  • Programs – Organise and coordinate tasks related to special events e
  • g customer service week, anniversaries, birthdays etc
  • Liaise with vendors for delivery of items requested by the team
  • Organise merchandising/branded items required by KAM for visits to clients
  • Liaise with internal teams within various business lines for deliverables required by CX team
  • Work closely with internal departments to co-create new operational advantage and where needed solve challenges that may impact customers
  • Handle calendar and schedule management for the team

DOCUMENTATION

  • Track status of received letters, emails, other relevant communication and provide response where necessary
  • Ensure complete documentation for processes within the team
  • Inventory management

SUPPORT

  • Escalation Management – Monitor and track escalations sent to chief customer success officer and engage support teams required for resolution
  • Coordination and set up of meetings & venues in line with the schedule of the CCSO
  • Support processes to ensure the team delivers the right products and services to customers in a timely manner
  • Collaborate with the internal delivery teams to ensure quality and efficient service delivery and issue resolution.

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Qualifications and Requirements:

Academic Qualification(s): Bachelor’s degree in business administration or relevant field

    • Experience (Number of relevant years): Minimum of 2-3 years’ experience in an administration/coordination role with ability to deliver key results
    • Passion for Interswitch and willingness to learn
    • The ability to make great slides and speak with confidence and clarity
    • Confident in managing up, coordinating with multiple stakeholders and communicating with contacts.

Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.

Deadline: November 4, 2022

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